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Description Retail Banking and Wealth Management (RBWM) Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. We are currently seeking an experienced professional to join our team. In this role, you will: -To greet customers at the first point of contact as soon as the customers approach the branch. To provide excellent service to customers through introducing appropriate bank. -To provide assistance in queue management and branch merchandizing display. Meanwhile, the job holder should maintain HSBC internal control standards as well as Group Compliance Policy and operational risk control to minimize the likelihood of it occurring. -To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank’s overall service profile. -To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate -To handle customers’ requests and enquiries. To relate customers’ queries and complaints to relevant branch staff or other internal departments for proper handling. -To assist the queue management and maintain a high quality service and sales environment in the customer area of the branch. -To perform other branch operational duties such as account opening maintenance as assigned after banking hours. Qualifications To be successful in the role, you should meet the following requirements: -Bachelor degree or above.(recognized by the state) -Good command of English. -Working experience in service/sales industries preferred. -Strong interpersonal and communication skills. You’ll achieve more at HSBC. www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. IC/* Issued by HSBC Bank (China) Company Limited

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